About Us

FAQ

01 Business & Products
What is SKYCUT's main business?

With over 12 years of OEM/ODM experience, we provide customized solutions for cutting plotters and die cutters.

What are your main products?

Our main products include cutting plotters, automatic feeding label cutters, and flatbed cutters.

02 Compliance & Certifications
What third-party quality audits and certifications have you completed?

We have obtained ISO 9001:2015 certification and have passed BSCI audits.

What certifications are available for your products?

Our products have obtained CE, FCC, RoHS, BIS, CQC, and UL certifications. We can also support certification requirements for different markets, including UKCA, IC ID, IMDA, PSE, Telecom, C-Tick, SAA, SIRIM Type Approval, BQB, and NOM.

03 Quality Assurance
Do you have a comprehensive quality management system?

Yes. We have a comprehensive quality management system covering quality manuals, procedures, SOPs, Standard Inspection Specifications (SIP), and Quality Control Plans.

What quality inspection procedures do you follow?

Our quality control process covers Incoming Quality Control (IQC), In-Process Quality Control (IPQC), Finished Product Quality Control (FQC), and Outgoing Quality Control (OQC).

What testing equipment do you have?

We have a wide range of testing equipment, including constant temperature and humidity test chambers, salt spray testers, drop testers, simulated transportation testers, 2D measuring instruments, button life testers, and roller life testers.

04 R&D & Innovation
What are SKYCUT's R&D capabilities and achievements?

Our R&D achievements include 100+ product patents, 12+ software copyrights, 15+ core technologies, and 1,000+ test reports.

What types of engineers are included in your R&D team?

Our R&D team includes data engineers, test engineers, software and App development engineers, firmware and CPU development engineers, PCB circuit design engineers, structural design engineers, and Java, Web, and iOS development engineers.

05 Production Capacity & Lead Time
What is your production capacity?

Our facility covers more than 12,000 square meters, with fixed assets valued at approximately RMB 10 million and an annual production capacity of more than 650,000 units.

What is your production lead time?

Taking a 40HQ container as an example, production scheduling takes approximately 3 days, production and packaging take 15 days, and inspection and delivery to the port take approximately 2 days.

06 Payment & Commercial Terms
What international payment terms do you accept?

We accept T/T, L/C, and O/A.

How long is your price valid for bulk orders?

For bulk orders, we can offer price validity of at least one year.

07 After‑Sales Service
What after-sales services does SKYCUT provide?

We provide comprehensive support throughout the customer journey:

  • Before Sales: VIP services, industry market analysis, and product selection guidance.
  • During Production: Visualized production scheduling, production processes, and logistics tracking.
  • After Sales: Product operation guidance, market sales support, and software technical updates.
What is your warranty policy?

Our products come with a one-year warranty. The warranty covers all non-human-caused and non-natural disaster-related issues. (For example, damages caused by dropping, burning, water exposure, or transportation are not covered under warranty.)

Warranty Coverage (Core Components):

  • Electronic Components: mainboard, display screen, power adapter, control buttons, cables, carriage cables, etc.
  • Structural Components: carriage assembly, machine housing, and overall structural parts.

Warranty Support: During the warranty period, for any faults not caused by human factors, we will provide replacement parts free of charge and also cover the shipping cost. If the issue cannot be resolved with parts replacement, we will provide a brand-new replacement. Our machines are designed with a modular structure – even minor issues can be resolved by following our service videos, without requiring professional technicians. We have over 10 years of manufacturing experience, with a failure rate as low as 0.3%.

08 Cutting Capabilities & Accuracy
What materials can your cutting machines cut?

Our cutting machines are compatible with a wide range of materials commonly used in everyday production, including self-adhesive materials and label paper, PVC film, reflective film, vehicle wrap, heat transfer materials, and various types of flexible films.

If you have a specific material you need to cut, simply let us know the material type and thickness, and our team can help confirm its compatibility. You are also welcome to send your material to our factory for a free sample test. We can provide a detailed test report and recommend the optimal cutting parameters, giving you greater confidence before production.

How accurate is the cutting?

Our cutting machines can achieve cutting accuracy of up to ±0.01 mm, delivering precise and clean results even for intricate graphics, small details, and fine text. The machines also feature automatic contour detection, which accurately recognizes the edges of printed graphics to ensure precise alignment between the printed design and the cutting contour. No manual positioning is required, helping reduce material waste and improve production efficiency.

09 Software Compatibility
What software does your cutting machine support?

Our cutting machines support multiple software options to accommodate different operating preferences, making them easy to use for both beginners and experienced users.

Recommended Software — Most Popular with Our Customers

  • CameraCut — Developed by SKYCUT. A plugin that works with CorelDRAW, Adobe Illustrator, and Adobe Photoshop. Easy to operate, mainly used for quickly generating cutting files and performing precise contour cutting. Short learning curve.
  • SignMaster — Standard & Professional Versions. Standalone software that does not require other design tools. Allows users to create and edit graphics, arrange layouts, and directly control the cutting machine. Integrated solution with comprehensive features.

Compatible Software — Choose According to Your Needs
Our machines are also compatible with SIGNCUT, FLEXI 12, and Sure Cuts A Lot (SCAL). Tell us about your preferred software and workflow, and we can provide the corresponding software package and user guide.

10 Blades, Consumables & Creasing
Are the cutting blades compatible with standard industry blades?

Yes. Our machines use industry-standard cutting blades that comply with Roland standards, so there are no restrictions on proprietary consumables. You can easily purchase compatible blades from local consumables suppliers or major e-commerce platforms, making replacement and procurement convenient.

What is the difference between standard creasing and rotary creasing?

Standard Creasing: Suitable for thin materials below 300 g. Provides stable creasing results and meets the needs of most regular prototyping and small-batch production applications, offering excellent cost-effectiveness.

Rotary Creasing: Produces deeper and smoother crease lines with rounded edges, helping prevent edge cracking. The finished result is similar to that of industrial die cutting, making it ideal for applications with higher creasing requirements, such as premium packaging prototypes and folding carton production.

11 OEM / ODM & Distribution
Can I become a SKYCUT distributor or authorized agent?

Yes. We are actively looking for reliable partners and distributors in markets around the world. As a SKYCUT partner, you can benefit from exclusive pricing policies, market development support, technical training, marketing resources, and professional after-sales service. If you are interested in representing SKYCUT in your local market, contact us to discuss partnership opportunities.

Can you provide OEM/ODM services?

Yes. We provide mature OEM/ODM customization services backed by many years of industry experience. We have successfully completed more than 300 customized projects and have worked with many brands across the US and Europe, giving us extensive knowledge of global market requirements.

Main Customization Services Include:

  • Appearance Customization: Customize the product logo, machine color, nameplate, and other exterior details.
  • Packaging Customization: Customize outer packaging boxes, product manuals, accessory gift boxes, and more.
  • Function Customization: Based on your local market requirements, we can customize cutting parameters, optimize settings for specific applications, and adapt the machine to special materials.

Simply share your customization requirements with us, and our team will provide you with a detailed customization solution and quotation.



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